ITCompany

Managed IT Support

WE PROUDLY PROVIDE FULLY MANAGED IT SUPPORT SERVICES

  • 24/7 Support Available
  • Cost Effective and Enterprise support agreements
  • Proactive Support Team and maintenance of IT assets
Managed IT Support

Exclusive Managed IT Support

IT Company assess your business requirements without dismantling the existing system. We offer all technical resources and IT support needed to elevate your business from a low-technology level to regulate profitability and productivity.

  • Features
  • Why ?
  • FAQs
  • Related Products
Business automation

24/7 Support Engineers

  • Proven problem solvers and technical engineers available
  • IT experts provide feasible solution to the problem.
  • Remote and on-site support for our IT infrastructure and queries.
  • Basic IT (Level 1 to Level 4) to advance IT support

Vulnerability Remediation and Security Services

  • Penetration test, vulnerability assessment, server hardening and other security services for your business.
  • Vulnerabilities remediation to reduce the risk of getting hacked.
  • Protect confidential information across network hosts, application and database
  • Firewall monitoring, management and maintenance by our experts.
  • Detect and respond to IT security threats, mitigate risk
Security Services
Manage Network

Managed Network

  • Helps you shape and manage your network small, medium and large network.
  • Setup, design, troubleshoot and manage your network including VPN, MPLS and SDWAN (software defined network)
  • Network monitoring, support and troubleshooting 24/7 available.

Managed Cloud Data Backup Service

  • Seamless transfer of data and functionality to cloud storage.
  • Peace of mind, Low cost and off-site back solution
  • Version control, quick restore and retention policies to hold data for longer period.
Business automation
Sydney Data Centre

Setup Data Center with IT Company

  • World Class and reliable Data center setup for your business.
  • High availability, complex setup and (SDWAN) software define network setup.
  • High security control with redundent power and backup data links.

Data Center Infrastructure Services

  • Router Configuration, Switches Installation, VPN Setup
  • Server Installation, Data Backup, Firewall Setup
  • Structured Networking, Cable laying and planning
  • Running Network Problem Tracing & Shifting Solutions
Data Center Infrastructure
Web Monitoring Service

Web Monitoring Service

  • Tools to regularly scan your web threat.
  • Make sure to immediately mitigate the potential damages.
  • Frequently monitor your site and provide real time alerts.
  • Implement multi-factor authentication, data protection & reporting to keep track of login details.

Tell Us About Your Needs

  • IT Company takes a consultative approach to your requirements.
  • Our facilities are purpose-built to support all modern tools and techniques.
  • We advise redundancy plan for your data needs & requirements.
  • We identify your requirements and design a plan that works for you.
About Your Needs
why

IT Company is a team of professional experts, who help you to reach your development target’s and solve issues within a specified time, we at IT Supports provide our Services with full integrity & privacy. So that it should not affect your job or project data. IT Company provides low cost technical support by professional experts on all IT Technologies. We are available 24/7.

What is IT Managed Services?

“Managed Services” is an industry buzzword that has been misunderstood by many Business Owners. Too many variations of IT Managed Services float around and it’s confusing. We are going with the definition, “Outsourcing of all, or part of information technology service needs such as 24x7 operations, and administration of network, security, operating systems, virtualization, malware, databases and storage to a service provider whose primary focus is to provide such services across a wide customer base”. A key test of IT Managed Services is whether the provider can provide these services agnostically, remotely, comprehensively and without a need for proprietary tools, or platforms.

What is a Managed Service Provider?

In the information technology world, a Managed Service Provider is company that provides partially or fully outsourced IT Support and management as a service. When they managed all IT Support Management roles, they can handle any technology needs of a business.

What if we already have internal technical IT Support staff?

No problem! Many of our customers have a designated IT Support person or in-house IT department to handle day-to-day technical issues and minor network problems. These organizations often count on us for the most critical IT Support functions, such as strategic advice, technical projects, second opinions, IT security and advanced Business Applications support.

What if I have a problem after business hours or over the weekends?

A dedicated IT Support Helpdesk Engineer is on call to assist you and can be reached by support@itcompany.com.au

Our Office computers are running slow. Can you help with that?

Absolutely! Making sure your entire IT environment is running efficiently is what we do. And, once we have your systems in top shape, our monitoring and maintenance service will keep it that way! Sign up below for a FREE IT Assessment to get started today!

We’re always losing files and spending hours looking for them. Can you help?

That’s one of the things we do for our IT Managed Services clients. We can help you to ensure your data turns into information and is used to help you manage your business better!

My Internet is down!

Is it really the internet or is it your web browser? Or, is it just your email? Check to see if others are having the same problem. Can you let us know anything specific about the issue? If you have the ability, can you restart your Internet modem or firewall?

Why can’t I print?

Well, sometimes it’s the basics. As silly as it sounds, most of the time we troubleshoot a printer issue, the printer is either turned off or out of paper. If the problem is not something basic, we recommend you check your printer for any error messages or colored lights and take note of those to include in your ticket submission.

Is free Anti-Virus software any good?

First and foremost, you never want to go without security protection on your computer. Free Anti-Virus has very low detection rates. Give us a call and we will be happy to inform you of the latest security software we recommend and sell to all our clients for Spyware, Malware and Virus protection.

I can't connect to my network drive anymore.

Verify that the network cable is properly connected to the back of the computer. In addition, when checking the connection of the network cable, ensure that the LED's on the network are properly illuminated. For example, a network card with a solid green LED or light usually indicates that the card is either connected or receiving a signal. Note: generally, when the green light is flashing, this is an indication of data being sent or received.

How do I map a network drive?

Open Microsoft Explorer. From Explorer, click the Tools drop down menu and click the option "Map Network Drive." Specify the network drive or network computer as the folder. If the computer's name was hope, to map to that computer, type \\hope If you wished to map to a shared folder on the hope computer such as a mp3 folder, you would type \\hope\mp3. If a different username or login is required to connect to this computer or drive it must be specified in this window before clicking the finish.

How do I determine my computer's name?

Right-click My Computer. Click Properties. In the Properties window, click the Computer Name tab. Within this tab you'll be able to see the full computer name, workgroup and also a description. If you wish to change the name or workgroup, click the Change button.

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